Help with mobile apps

Here you will find help and support for our mobile apps.
Icon mobile

Our mobile apps

Difficulties logging in

For our apps to work properly, data and energy saving features should not be activated on your mobile. Those features make it difficult for the apps to get access to background data.

If you get the error message 'Meddelande: Okänt fel' when logging in, the reason may be that these features are activated.

No access when logging in

To be able to log in to our mobile apps, you need to sign an agreement for telephone and mobile services. The agreement needs to be in place, no matter which log-in method you use. If you get the error message 'Du saknar behörighet...' when logging in, you do not have such an agreement in place. 

The mobile app is available in English, however you need to log in to Online Banking in Swedish or contact your branch office to sign up and get the app (see below).

How to activate the app?

If you wish to use personal code as your log-in method, you need to activate the app before logging in. If you only plan to log in using Mobile BankID, there's no need to activate the app.

Activate the mobile app

Handelsbanken's mobile apps

We have two mobile apps, one for private customers and one for corporate customers. Both apps are available in English, however you need to log in to Online Banking in Swedish or contact your branch office to sign up and get the app. This is how to get started when logging in to Online Banking in Swedish:

  1. Log in to Online Banking in Swedish (if you want the corporate app, make sure to log in to 'Företag' - our corporate service).

  2. Private: Choose 'Mobil och BankID in the main menu, go to the menu choice 'Mobilapp och telefon' and click the button 'Teckna avtal eller ändra personlig kod'. 
    Corporate: Choose 'Internet, mobil och BankID' on the startpage, go to the menu choice 'Telefon och mobil' and choose 'Teckna avtal eller ändra personlig kod' from the drop-down menu.

  3. Sign the agreement for telephone services and pick a four-digit personal code.

  4. Log in to the mobile app with personal code or Mobile BankID.

Log in and sign up (personal – in Swedish)
Log in and sign up (corporate – in Swedish)

Current information

Ikon information

Huawei devices that lack Google Play and only have App Gallery will not be able to download Handelsbanken's mobile apps. It is still possible to log in to Online Banking on your device using the web browser, if logging in with Mobile BankID or card reader without cable. 

System requirements for the mobile apps

Operating system Version Comment
Android 9 or later Support for mobile phones and tablets.
iOS 14 or later Compatible with iPhone, iPad and iPod Touch.
mobil med BankId

System requirements for Mobile BankID and Swish

Find out more about the system requirements for Mobile BankID and Swish, visit the BankID or Swish website:

Aktuella systemkrav för Mobilt BankID  Opens in a new window
  
Which operating systems does Swish support? Opens in a new window